We are available 24/7 via email: email@example.com. We appreciate you taking the time to reach out. We are grateful to have people like you a part of our Aviate community!
What is the fit of your hats? We get this question a lot. All of our hats are one size fits most & adjustable. The only differences are the styles (Classic and Trucker) and “light flights” are kids hats for the young traveler.
Aviate has full discretion on the design and branding of the items we make. Our brand name "AVIATE" is embroidered on the back of every hat we make.
Why do your unisex airport code tees say "FRANK" on the inside bottom? This is a little Easter egg we left for you from the movie Billy Madison. If you've never seen the movie or forget what we're talking about, watch this video.
When can I expect my order? Once you complete your order you will receive an order confirmation email. The good news: Monday – Friday all orders placed before 2 PM CST will ship the same day from our warehouse. We give all of our customer's priority shipping and tracking. Once the order is fulfilled: 3-5 business days.
Note: Orders shipping outside the continental U.S. can take a few extra days to arrive.
Where do you ship?
We currently ship to the U.S., Puerto Rico, Guam, U.S. Virgin Islands, British Virgin Islands, Bermuda and military APO/DPO/FPO addresses. We also offer international shipping to customers in Canada.
What does shipping cost?
All orders are shipped priority mail through USPS. Prices vary upon destination & weight.
Can I get my order overnighted?
We will do our best to accommodate you. Please email firstname.lastname@example.org with “Overnight Shipping” in the subject line.
What is your return policy?
Unfortunately, we DO NOT offer returns/refunds. We do offer exchanges on all unworn and/or damaged products.
How do I set up an exchange? Also, I received a damage or defective hat or the wrong order:
For exchanges: Please email: Info@shopaviate.com. Note the reason for exchange and what you are requesting to receive in exchange.
It is our goal to be a major contributor to the success of every retail partner we work with. If you are interested in learning about partnering with Aviate in a wholesale relationship please email email@example.com
RESTOCKING / SUGGESTIONS
We welcome all suggestions and feedback. However, it is up to our discretion on what will be restocked or add to each collection. We base our decision on the season, demand and the wholesale request.
Aviate is a giveback brand. We would love to sponsor or be a part of your next event or philanthropy. Contact firstname.lastname@example.org
Please email email@example.com.